Phone Home Support

The Customer Experience Improvement Program (CEIP) helps VMware understand what products and versions have been installed in a datacenter. This information is collected to assist and streamline problem determination and resolution.

Whether this information gets sent to VMware is a customer choice (on-premise) with CEIP opt-in and opt-out, or as part of their Terms of Service. VMware will collect only the product name and version for improved problem resolution. No other partner-specific information will be collected.

VMware asks that vendors add these lines to the VDDK configuration file for identification:

vixDiskLib.phoneHome.EnablePhoneHome = 1
vixDiskLib.phoneHome.ProductName = vendorName or ApplicationName
vixDiskLib.phoneHome.ProductVersion = versionNumber

Using the vSphere Client, customers can join or leave CEIP by clicking Menu > Administration > Customer Experience Improvement Program. When customers leave CEIP, they disable phone-home for all products, including VDDK.