Generating Diagnostic Bundles

Typically, customers create diagnostic bundles at the request of VMware technical support. Diagnostic bundles also allow developers to quickly obtain all configuration files and log files in a complete package.

The generated compressed files are packaged in a file having the following pattern:

<fqdn-hostname>[email protected]

To export diagnostic data using the vSphere Client

1	Start the vSphere Client and connect to the ESX/ESXi or vCenter Server system.

2	Select Administration > Export Diagnostic Data.

■	For vCenter Server systems, you can filter for specific hosts whose logs you want to export and the location for storing the log files.

■	For ESX/ESXi host systems, you can specify the location for the bundle.

3

Click OK.

To use the command line to collect ESX log files

1	Use putty or an other SSH tool to connect to the service console. On ESXi systems, use the unsupported shell if VMware Technical Support requests that you use it.

2	Navigate to the /usr/bin subdirectory.

3	Run the vm-support script:

/usr/bin/vm-support

This script collects all relevant ESX system log files, configuration files, and other server details into a compressed file (the diagnostic bundle) whose name includes the date and time.

See Managing Diagnostic Partitions for information about setting up your system for core dumps.