Create an Approval Level

When you create an approval policy, you can add levels for both pre- and post-provisioning phases within the provisioning workflow.

Procedure

On the Pre Approval or Post Approval tab, click the Add Levels icon ( Add a level icon. ).

Enter a name and, optionally, a description.

Select a manual approval requirement.

Option	Description
Always Required	A manual approval is always required to complete the request.
Required based on conditions	A manual approval is required based on the conditions that you select from the Clause drop-down menu.

Select the approvers.

Option	Action
Specific Users and Groups	In the Search text box, enter the name of a user or group, and press Enter.
Determine approvers from the request	From the Value drop-down menu, select the approvers.

Indicate who must approve the request or action.

Option	Description
Anyone can approve	Any one of the approvers can approve the request.
All must approve	Each of the approvers must approve the request.

Click the Approval Form tab.

Double-click the fields you want to make editable.

An approver can modify the editable fields when completing an approval for this level and policy.

Editing fields is only in the pre-provisioning phase. In the post-provisioning phase, the fields are displayed as read-only and cannot be edited.

Click Add.

You created an approval policy. You can use the policy and apply it to services, catalog items, and actions when you create an entitlement.